We want you to love your Strapzy's. If something isn't right, contact us within 7 days of receiving your order and we'll sort it out.
Return requests must be made within 7 days of receiving your order. Items must be unused, in their original packaging and in the same condition you received them.
Custom shin pads, Boot ID transfers and anything else made or personalised for you can't be returned or refunded unless it arrives damaged, defective or different from the design you ordered. You design your pads yourself in our 3D design studio, so please check your name, number, flag, colours and artwork carefully before you pay.
For club orders, we send a design for approval before production starts. Production only begins once you approve it.
Unopened grip socks in their original packaging can be returned within 7 days of delivery. For hygiene reasons, opened socks can't be returned unless they are faulty.
If your order arrives damaged or defective, or isn't what you ordered, we'll replace it or refund you. Contact us within 7 days with your order number, a short description and photos.
Sale and clearance items are final sale and can't be returned or refunded.
You pay the cost of sending an item back, unless the mistake was ours. Please use a trackable service such as Pudo — we can't take responsibility for returns that get lost on the way.
Once we've received and checked your return, we'll let you know whether it's approved. Approved refunds are paid back to your original payment method within 7–14 business days.
You can cancel free of charge before production starts. Once your order is in production, it can't be cancelled because it's being made for you.
Send your order number, what's wrong and photos where relevant — we usually reply within 24 hours.
Strapzy's Shinnies South Africa
Email: bryn@strapzysshinnies.com
Phone / WhatsApp: 076 762 7935
Website: strapzysshinnies.com