Last Updated: 07/02/2025

At Strapzys Shinnies, we strive to ensure you are satisfied with your purchase. If you are not completely happy, we offer a straightforward returns and refunds process in accordance with South African consumer protection laws.

1. Returns Eligibility

You may request a return or exchange under the following conditions:

• The item is unused, in its original packaging, and in the same condition as received.
• The return request is made within 7 days of receiving the product.
• The item is damaged, defective, or incorrect due to an error on our part.

Certain products (e.g., custom or personalized items) are non-returnable unless they arrive defective or damaged.

2. Refunds Process

If your return is approved:

• We will process your refund within 7–14 business days after receiving and inspecting the returned item.
• Refunds will be issued via the original payment method or as store credit if preferred.
• Shipping costs are non-refundable, except in cases where we made an error with your order.

3. Exchanges

If you receive a defective or incorrect item, we will replace it at no additional cost. Please contact us with photos of the issue within 48 hours of receiving your order.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of your item.

5. How to Request a Return

To initiate a return, contact us at:
Email: info@strapzysshinnies.com
Phone: +27 (0) 66 306 1346

Please provide:

• Your order number
• A brief description of the issue
• Photos (if applicable)

Our team will review your request and guide you through the next steps.

6. Exceptions & Disclaimers

• Sale or clearance items are final sale and cannot be refunded.
• We reserve the right to deny refunds or returns if the item does not meet our return conditions.

By making a purchase on our website, you agree to this Refund & Returns Policy.